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Coronavirus disease (COVID-19) advice for the public

 You can find information about coronavirus (hotlines, measures of protecting yourself and preventing the spread of diseases) here.

◆What is the coronavirus? What is COVID-19?
 For details, please refer to WHO's website below;
 Q&A on coronavirus disease (COVID-19) (Opens in a new window)

◆Protecting yourself and prevent the spread of the coronavirus disease (COVID-19)

  • Frequently clean hands by using alcohol-based hand rub or soap and water.
  • When coughing and sneezing cover mouth and nose with flexed elbow or tissue – throw tissue away immediately and wash hands.
  • Avoid going to school or work if you have a fever.

 About current situation in Japan, please check the websites below;

 For reviewing correct way to wash your hand, and "Coughing manners", please watch the movie below (Fukuoka Internet TV channel)

◆Consultation in foreign languages

○ If one of the following applies, please consult the Returnee / Contact Persons Consultation Center.

  • If you have any of the following symptoms: shortness of breath (dyspnea), strong dullness (fatigue),high fever, etc.
  • Those who are prone to severe illness and have a relatively mild cold symptom such as fever and cough, and pregnant women
  • If the symptoms of a relatively mild cold such as fever and cough continue for anyone other than the following above (please consult if symptoms persist for 4 days or more).

○ If you have a cold, such as a fever or cough, and do not go directly to your doctor when you visit your doctor, please consult by phone in advance.


  • 出现胸闷(呼吸困难)、强烈乏力(倦怠感)、高烧等任意一种严重症状时
  • 易出现重症化的人士如出现发热、咳嗽等较轻微感冒症状时,以及孕妇
  • 上述以外人士,发热及咳嗽等较轻感冒症状持续不退时(症状持续时间达到4天时,请务必进行咨询)


〇次(つぎ)のような 症状(しょうじょう)が あるときは 「帰国者(きこくしゃ)・接触者(せっしょくしゃ)相談(そうだん)センター」へ 相談(そうだん)して ください。

  • 呼吸(こきゅう)が 苦(くる)しい。
  • 強(つよ)い だるさが ある。
  • 熱(ねつ)が 高(たか)い。
  • 重症化(じゅうしょうか) しやすい人(ひと)で せきや 熱(ねつ)など 軽(かる)い かぜの 症状(しょうじょう)が 続(つづ)いている人 または お腹(なか)に 赤(あか)ちゃんが いる人(ひと)。
  • 軽(かる)い かぜの 症状(しょうじょう)が 続(つづ)いている とき。(熱(ねつ)が 4日(にち)以上(いじょう) 続(つづ)いているときは 必(かなら)ず 相談(そうだん)してください。)

○病院(びょういん)に 行(い)く ときは 行く(い)前(まえ)に 必ず(かなら) 病院(びょういん)に 電話(でんわ)を かけてください。

Multilingual Medical Information Service Call Center:

  • Phone: 092-286-9595
  • Hours of Operation: 24 hours, 365 days
  • Supported Languages (17 languages total):
  • English, Chinese, Korean, Thai, Vietnamese, Nepali, Tagalog, Indonesian, Portuguese, German, Russian, French, Spanish, Italian, Malay, Burmese, Khmer
  • Fee: Free (telephone fees charged separately)


  • Phone: 092-687-6639
  • Hours of Operation: 24 hours, 365 days
  • Supported Languages (17 languages total):
  • English, Chinese, Korean, Thai, Vietnamese, Nepali, Tagalog, Indonesian, Portuguese, German, Russian, French, Spanish, Italian, Malay, Burmese, Khmer
  • Fee: Free (telephone fees charged separately)

*You may be told to visit a hospital. Wear a mask when going to the hospital, and avoid using public transport such as trains, buses or taxies.

There's no need to feel alone! The Fukuoka MAIC will stand by you!

Whether you are looking for information or have a problem to discuss, your first step is to contact the Fukuoka Multilingual Assistance and Information Center (MAIC), where you can seek advice in your native tongue.

Fukuoka Multilingual Assistance and Information Center
Address: Acros Fukuoka 3rd Floor Tenjin 1-1-1, Chuo-ku, Fukuoka-shi

Availability: Every day (Excluding New Year's holidays) 10時00分~19時00分
Supported Languages: In addition to Japanese, 18 langauges are available (English, Chinese, Korean, Vietnamese, Nepalese, Indonesian, Tagalog, Thai, Portuguese, Spanish, French, German, Italian, Russian, Malay, Burmese, Khmer, Mongolian)

Install the contact-confirming application to protect yourself, your loved ones, your community and society as a whole.

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Regarding to the “Fukuoka COVID-19 Alert” and from now on

 From the middle of July and on, new cases of COVID-19 infections and cases of unknown transmission have been increasing and the occupancy rate of hospital beds have been increasing too. On August 5th we have set up the Fukuoka COVID-19 alert, based on the status of the clusters, we requested to improve the medical support system, we have requested new measures for prefectural residents and businesses to follow.
 The occupancy rate of hospital beds has gradually increased since August 5, and the situation is still unpredictable. As a result, the "Fukuoka COVID-19 Alert" will continue to be in effect; however, the number of new infections has been decreasing and the number of clusters at restaurants and other facilities where they have been cooperating with the request has been decreasing. If this trend continues, the strain on the healthcare system would decrease too.

 As we will have to face with COVID-19 for a long time to come, it will be difficult to maintain prevention measures, such as requesting to people and businesses to temporary close or refraining from going outside for a long period of time, so it is important for society as a whole to prevent infections.
 For this reason, we are reviewing the cooperation of the requests we have made to prefectural residents and businesses based on the current situation, while reducing the restrictions on socioeconomic activities as much as possible, on the basis of infection prevention, and will provide new support to businesses cooperating with infection prevention measures.
If the spread of the infection progresses even further and it becomes difficult to maintain and ensure the provision of medical care, we will once again ask the citizens and businesses of the prefecture to take further measures.

Cooperation request to prefectural residents after August 22

To the prefectural residents

 Refrain from using restaurants, etc.* that do not comply with the guidelines. To determine whether or not they are in compliance, check the prefectural government's " Infection Prevention" sticker, which indicates that the restaurant is working on infection prevention measures.

 In addition, the following requests for the period August 8-21 will be cancelled.
No more than 2 hours of meals and drinking, etc., and refrain from after-parties and third parties.

※ (1) Among the entertainment facilities stipulated in Article 11, Paragraph 11, Item 11 of the Order for Enforcement of the Act on Special Measures against Pandemic Influenza, etc.

  • Restaurants with close contact (those involving the close contact with customers regardless of title)
  • Restaurants (bars, nightclubs, etc.) that serve alcoholic beverages
  • Karaoke places that serve alcoholic beverages

(2) Other restaurants that serve alcoholic beverages (e.g. pubs)

A general request in light of the recent outbreaks

 In light of the recent outbreaks of clusters in schools and educational facilities, young people are urged to exercise caution in order to avoid spreading the virus to the elderly and others who are more susceptible to severe infection through infections at home.
 Refrain from eating or drinking with large groups of people especially when the number of people, the size of the venue, and the ventilation, etc. are not taken into account to prevent infection.
 Refrain from using day care facilities (day service) if symptoms such as fever are seen there, and if a cluster is occurring.

Practice a new lifestyle

 Please practice the "new lifestyle" to prevent the spread of infections, such as (1) Social distancing, (2) Wear a mask, and (3) Hand washing, which are the three basics of infection prevention.

※"New lifestyle" means avoiding "three Cs", hand washing / disinfecting, masks, cough etiquette, social distancing, going out with a small number of people, facing each other during meals a new lifestyle that incorporates measures against splash infections, contact infections, and short-distance conversations.


Attendance to work

 Implement teleworking, teleworking, staggered hours, and commuting by bicycle to reduce contact with people

About violation of human rights

   Due to fear and a sense of discrimination for the new coronavirus, cases of violation of human rights of infected persons, medical professionals, people who maintain social functions, and their families have occurred, such as slanders and discriminatory responses.
   Inconsiderate remarks and behavior and discrimination are never be forgiven. Residents of our prefecture are expected to take actions based on correct information and not be go along with such unforgivable behavior.

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